Terms of service

Welcome to Kidnavi!
By accessing or purchasing from our website (www.kidnavi.co.uk) or any related platform operated by Retaileco LTD, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our site or making a purchase.

These Terms are designed to ensure a fair, transparent, and safe shopping experience for all our customers.

1. About Us

Kidnavi is a brand operated by Retaileco LTD, registered in England and Wales.
Company Address:
Retaileco LTD
71–75 Shelton Street
London, United Kingdom
WC2H 9JQ

Contact: Support@kidnavi.co.uk
Phone: +44 7447 196778

2. Acceptance of Terms

By using our website, you agree to these Terms and all applicable laws and regulations.
If you do not agree, please do not use our site or services.

We may update these Terms periodically. The latest version will always be available on this page, with the date of the last update clearly stated.

3. Eligibility

To make a purchase from Kidnavi, you must:

  • Be at least 18 years old (or have parental consent if under 18).

  • Provide accurate, complete, and current information during checkout.

  • Use a valid payment method that you are authorized to use.

4. Our Products

We aim to provide accurate descriptions, images, and pricing for all products. However:

  • Colors may vary slightly due to screen differences.

  • Availability is subject to change without notice.

  • Prices are listed in GBP (£) and include applicable VAT (if applicable).

We reserve the right to modify or discontinue any product or service at any time.

5. Orders & Payments

a. Placing Orders

When you place an order, you agree that:

  • All information provided is accurate and complete.

  • You are responsible for ensuring your delivery address and details are correct.

After you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order; it simply confirms that we have received it.
Your order is accepted once payment is verified and the items are dispatched.

b. Payment Methods

We accept major credit/debit cards, PayPal, and other secure payment gateways.
All transactions are encrypted and processed securely.

6. Shipping & Delivery

We ship orders promptly and provide tracking information once available.
Delivery times may vary depending on your location and selected shipping method.

We are not liable for delays caused by courier services, customs, or other circumstances beyond our control.

7. Returns & Refunds

Our 14-Day Return & Warranty Policy applies to all purchases.
You can read the full details here (or link to your Returns page).

In short:

  • Returns accepted within 14 days of delivery in new, unused condition.

  • Customer pays return shipping (unless product is defective).

  • Used items or those showing wear may incur a 20% restocking fee.

  • Faulty or defective products receive a full refund, including return costs.

8. Product Warranty

All Kidnavi products are covered by a 14-day limited warranty against manufacturing defects.
This warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling.

  • Normal wear and tear.

  • Modifications or repairs not performed by Kidnavi.

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login details.

  • You agree to notify us immediately if you suspect unauthorized access to your account.

  • We reserve the right to suspend or terminate accounts violating these Terms.

10. Intellectual Property

All content on our website — including images, text, logos, designs, and product names — is owned or licensed by Retaileco LTD and protected by copyright and trademark laws.

You may not copy, reproduce, or use any content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Kidnavi (Retaileco LTD) shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profit, or business arising from your use of our site or products.

  • Our total liability is limited to the purchase price of the product in question.

12. Privacy & Data Protection

Your privacy matters to us.
All personal information is handled in accordance with our Privacy Policy (link to privacy page).

We use secure encryption, do not sell data, and only share information with trusted partners when necessary to provide our services.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Contact Information

If you have any questions about these Terms or your order, please contact us:

📧 Email: Support@kidnavi.co.uk
📞 Phone: +44 7447 196778
📍 Address:
Retaileco LTD
71–75 Shelton Street
London, United Kingdom
WC2H 9JQ