Refund policy

At Kidnavi, we want you and your little ones to love every purchase. If something isn’t quite right, our return and warranty process is simple and transparent — from A to Z.

1. Our 30-Day Return Guarantee

You have 30 days from the date your order is delivered to request a return.

Eligibility for Returns

To qualify for a full refund:

  • The item must be unused, in new condition, and returned in its original packaging (including all accessories, manuals, and tags).

  • Returns must be initiated within 30 calendar days of delivery.

  • Return shipping costs are paid by the customer.

If an item shows signs of use or wear (e.g., fingerprints, scratches, or setup traces), a 20% restocking fee may be deducted from your refund.

2. Items That Cannot Be Returned

For hygiene and quality assurance reasons, used or customer-damaged products cannot be accepted for return.
This includes items that have been worn, modified, or returned without original accessories or packaging.

3. Technical Issues or Product Faults (Warranty Policy)

All Kidnavi products come with a 30-day limited warranty against manufacturing defects.
If your product stops working properly or arrives faulty:

  • Contact our support team within 30 days of delivery at Support@kidnavi.co.uk.

  • Provide your order number, photos or a short video showing the issue, and a brief description.

  • Once verified, you will receive a prepaid return label or alternative instructions.

After inspection, if the product is confirmed to be faulty due to a manufacturing or technical defect, you will receive a full refund (including return shipping costs).

4. Step-by-Step Return Process

Here’s exactly how to return your product:

  1. Submit a Return Request
    Email Support@kidnavi.co.uk with:

    • Your full name

    • Order number

    • Reason for return (e.g., “did not like the item” or “technical issue”)

    • Photos of the product and packaging

  2. Receive Return Instructions
    Our support team will reply within 1–2 business days with the return address and next steps.

  3. Ship the Product Back

    • Use the provided instructions.

    • We recommend using a tracked shipping method to avoid delays or lost parcels.

    • The cost of return shipping (for non-defective items) is the customer’s responsibility.

  4. Quality Inspection
    Once received, we carefully inspect the item:

    • If unused and in new condition → Full refund.

    • If lightly used or shows multiple signs of wear → Refund minus 20% restocking fee.

    • If used or damaged by the customer → Not eligible for refund.

  5. Refund Issued

    • Refunds are processed within 3–5 business days after inspection approval.

    • Funds appear in your account within 5–10 business days, depending on your bank or payment provider.

5. Important Notes

  • Returns received after the 30-day window may not be accepted.

  • Refunds can only be issued to the original payment method.

  • Exchanges are handled as separate return + new purchase processes.

  • We are not responsible for items lost during return shipping.

6. Contact Us

Our support team is here to help you every step of the way.

📧 Email: Support@kidnavi.co.uk
📞 Phone: +44 7447 196778
📍 Address:
Retaileco LTD
71–75 Shelton Street
London, United Kingdom
WC2H 9JQ